Refund policy

Return Policy – No Returns, Replacement Only

At Navenin, we stand by the quality of our products and strive to ensure customer satisfaction. While we do not accept returns, we are happy to offer a replacement if your item arrives damaged, defective, or incorrect.

Replacement Guidelines:

• Damaged or Defective Items – If your item is damaged or defective upon arrival, please contact us within 7 days of delivery with clear photos of the product and packaging.
• Incorrect Items – If you receive the wrong item, please notify us within 7 days, and we will promptly send the correct product.
• Eligibility – To qualify for a replacement, items must be unused and in their original packaging.

To request a replacement, please email us at info@navenin.co.uk with your order number, a description of the issue, and any supporting photos. Our team will review your request and provide a resolution as quickly as possible.

Thank you for choosing Navenin. We appreciate your understanding and support!